Case Portal Login Guide UAT TEST

Introduction

If you are experiencing issues with logging into the Case Portal, this guide will provide you with the necessary steps to troubleshoot and resolve the issue.

Troubleshooting Steps

Follow these steps to troubleshoot and resolve login issues:

Check Your Credentials

Ensure that you are entering the correct username and password. Double-check for any typos or errors in the credentials.

Reset Password

If you are unable to login due to a forgotten password, use the "Forgot Password" option to reset your password. Follow the instructions sent to your registered email to create a new password.

Clear Browser Cache

Clear your browser's cache and cookies to remove any stored data that may be causing login issues. This can be done through the browser settings.

Disable Browser Extensions

Some browser extensions or add-ons may interfere with the login process. Temporarily disable any extensions and try logging in again.

Use Incognito Mode

Try logging in using the browser's incognito or private mode. This will bypass any stored data or extensions that could be causing the issue.

Contact Support

If you have followed the above steps and are still unable to login, contact the support team for further assistance. Provide them with details of the issue and any error messages you may have encountered.

Conclusion

By following these troubleshooting steps, you should be able to resolve any login issues with the Case Portal. If you continue to experience problems, reach out to the support team for additional help.